MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. We will notify you via email when we have processed your return. Where can I find your Terms and Conditions? Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. No code needed. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . There are currently no items in your basket. There are currently no items in your basket. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Unfortunately, once you have placed your order you cannot make changes to it. You are also entitled to contact your local supervisory authority for data 10% 15%. Pro rata price beats are strictly at our discretion. Myprotein UK HQ, M90 3RR Manchester, UK I have paid for an order using a Gift Voucher. You can choose to cancel individual items or the whole order. Your dispatch confirmation email will list the items that have been sent. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. Why is it on the website? Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. which case please use the link you see at the bottom of the email. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. We are always looking for ways to improve and would love to hear your opinions. I have forgotten my password. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. Use the enter key to expand submenu items. $14.99. Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. Myprotein Arab Emirates. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. personal data being used for certain purposes, including to send you marketing. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. to reattempt to process payment within 48 hours. personal data, including the right to access and correct your personal data, Discount applies to the cheapest in-basket item that meets the promotional requirements. If the missing item is not on there then you'll need to allow longer for it to be delivered. If you want to add new payment details then youll need to do this at the checkout stage. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Your account makes it easy to keep track of all your orders. It was an important announcement about a By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). a. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Impact Whey Protein. You can select your preferred payment method at checkout. not in some cases align with the business divisions and brands we offer today. Vegetarian. personal data based on legitimate interests and we have no overriding Have you checked for any delivery cards? In addition, we will process information about you in accordance with our Privacy Policy. Simply send an email attaching a current CV to recruitment@thehutgroup.com. Don't worry, you can try and cancel the item in your account. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. Post Your Return. For your information, we are not responsible for such websites or material nor do we review or endorse them. At present, none of our products can be classified as Kosher. Use the + button to stock-up on your favourite items, or the button if you've selected too many. How do I give the Gift Voucher to the recipient? The new We take pride in all our products. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Head over to our contact page to get in touch with them now. Register Your Return Click here to start your return. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. 4. Has my data been transferred to someone else/a third party? To find out about more you'll need click into the 'Your Referrals' section within your account. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. You have 14 days to cancel your order which begins the day your item has been received. The discount on your initial order may be different from the discount on recurring orders. Sometimes things can go wrong but dont worry, as we can help. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. It is the perfect way to give a gift when you dont know what to buy! To start your return, follow the steps located within the returns policy by clicking HERE. Maximum discount value and percentage will vary depending on promotion. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. How to Cancel Myprotein Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". This information is product sensitive and will vary on a case by case. 1. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. you opt out of receiving marketing emails, we need to keep you on the database You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. For customers located in the EU, we will despatch from our distribution centre within the EU. 3. The Website may only be used for lawful purposes and in a lawful manner. These Terms form the entire basis of any agreement reached between you and us. It has been used 61 times. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. If you do need to report your order as lost then please contact our Customer Service through your account. It'd really speed our investigation up if you could find the information below before contacting us-, 6. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. We researched this on Aug 3, 2021. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. Jan 24, 2023. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. There will be no cash or other alternative to the prize offered and prizes are not transferable. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. Use the tab key or shift plus tab keys to move between the menu items. Gift Vouchers are valued and issued in GBP Pounds. Shipping 55. I opted out of (marketing emails), so why did you send me this email? address you have provided to us. We'll send you an email within an hour to let you know if it worked. Payment can be made by any major credit or debit card or via your PayPal account. There is an item missing from my order. You cannot use your Gift Voucher in conjunction with any other discount code. You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. You also have the right to request erasure Why do you still hold my data? When you receive your item, you must check it as soon as possible following receipt and always before use. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! Updated on. Once received, we'll refund the amount for the returned goods and send you a notification via email. The original expiry date will still apply. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. It is your responsibility to check for such changes. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. It has not been transferred outside the THG group. controller are the newly incorporated legal entity: This is due to Use the enter key to expand submenu items. Finance available from other lenders is not covered by this regulatory arrangement. j. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Click the Myprotein (subscription) you want to review. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information All of our decisions will be final and binding and no correspondence will be entered into. Service 56. Please refine your search. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility. I would like to raise a complaint about the quality of a product. Once you've placed your order we cannot make any changes to it. 52 results. The prize cannot be exchanged, refunded or transferred. See code. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. . We'll send you an email as soon as the order is on its way. Names of winners will be available on request. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. Maximum discount can vary depending on promotion but will be stated if different. 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